If you have NOT purchased the insurance from us, the compensation will be as follows:
| Item | Price (JPY) |
| Pocket WiFi | 30,000 |
| Pocket WiFi (Screen Only) | 10,000 |
| Pocket WiFi (Back Cover Only) | 2,000 |
| AC adapter | 2,000 |
| USB cable | 1,000 |
| Portable case | 1,000 |
| Extra portable battery | 5,000 |
If you have purchased the insurance from us, the compensation will be as follows:
The insurance will cover 90% of the compensation.
| Item | Price (JPY) |
| Pocket WiFi | 3,000 |
| Pocket WiFi (Screen Only) | 1,000 |
| Pocket WiFi (Back Cover Only) | 200 |
| AC adapter | 200 |
| USB cable | 100 |
| Portable case | 100 |
| Extra portable battery | 500 |
※ You can use your credit card insurance to cover the damage. If you need us to send you the documents for your insurance, please let us know.
※ Please take note of the following information regarding insurance claims:
Insurance coverage only applies when a customer accidentally loses or damages the rental items.
To claim damage insurance, the customer must first return the items to us.
To claim lost insurance, the customer needs to report either "Lost" or "Stolen" to the police and email us a copy of the report. (遺失届出受理証明 or 盗難被害届出証明).
If the customer still has access to the device but is unwilling to return it or communicate with us, the insurance will not apply.
