*This is for Travel SIM Cards only.

If your item is a Travel eSIM, please visit here instead.

If your item is a Monthly SIM card/eSIM, please visit here instead.

For Travel SIM Cards:

To get a PUK code, please contact us immediately with the following information: 

What you need:

-the ICCID of your travel SIM Card; please kindly send a picture of the SIM where we can see all the numbers are written.
The ICCID number starts with 8981030:

After that, we will contact Docomo (the main provider) to get the PUK code for your SIM Card immediately and get back to you with the PUK code.

*Please kindly be advised that it may take a while to receive the information.
**Please do not enter any code in the meantime.
***Please be careful if you enter the wrong code 10 times, the SIM card will be deactivated.