① If you are still in Japan (Before going through airports' security check):

A pre-paid return envelope was given to you when you received the original package.

Please make sure to use it to return your item to our return desk.
(The package may be lost if not returned correctly.)

If you have lost the enclosed return envelope, please purchase a Letter Pack Plus envelope (レターパックプラス – 600 JPY) at a post office or convenience store to return the Pocket WiFi, and inform us of the tracking number written on the envelope.

Pocket WiFi Return Address

The return address is:

Sakura Mobile Return Desk
〒160-0023 Og Inc. Zenken Plaza II 6th Fl. 1-3-13, Nishishinjuku, Shinjuku-ku, Tokyo

TEL. 03-5937-5869

In Japanese:

〒160-0023 東京都新宿区西新宿1-3-13 Zenken Plaza II 6F 

株式会社Og Sakura Mobile Return Desk

TEL. 03-5937-5869

Please write your name (used for the order) and Booking ID if possible.

② If you brought it back home outside of Japan or passed the airport security gate:

Please contact us to assist you further.

*If you do not return the items, we will charge the corresponding unreturned/lost fee.