The type of installation that will be performed is determined by the telecommunications provider (NTT) (and the building management company for apartment residences).

Our staff will check your residence's address in the NTT system once we receive your Application or Inquiry. The NTT system will provide our staff with information on the type of installation that will be required for internet service. 

Please note that the installation type is determined by the building and residence's existing internet wiring, equipment, piping, etc.

Below are the different installation types possible. 

Fiber-optic Installation for Apartment Buildings (Mansion)

For apartment (mansion) fiber-optic installations, the wiring from the telephone pole to the building's internet equipment is already present. The internet wiring from the building's internet equipment to the individual rooms may or may not already be set up. The building's internet wiring and equipment to the residences are set up using fiber-optic wiring and ports. 

If the wiring is not installed, the installation team will visit the residence to run the wiring to the room and install the necessary port. There are cases where the port may be present in the residence; however, the wiring or settings for the internet connection may still be required. In which case, the installation company will need to visit the residence to perform these necessary actions. 

VDSL Installation for Apartment Buildings (Mansion)

For apartment (mansion) VDSL installations, the wiring from the telephone pole to the building's internet equipment is a fiber-optic connection. The internet wiring from the building's internet equipment to the individual rooms may or may not already be set up. The building's internet wiring and equipment for the residences are set up using VDSL wiring and ports. 

If the wiring is not installed, the installation team will visit the residence to run the wiring to the room and install the necessary port. There are cases where the port may be present in the residence; however, the wiring or settings for the internet connection may still be required. In which case, the installation company will need to visit the residence to perform these necessary actions. 

LAN Installation for Apartment Buildings (Mansion)

For apartment (mansion) LAN installations, the wiring from the telephone pole to the building's internet equipment is a fiber-optic connection. The internet wiring from the building's internet equipment to the individual rooms may or may not already be set up. The building's internet wiring and equipment for the residences are set up using LAN cables and ports. Due to the building equipment and wiring, the connection may be a 100 Mbps internet connection. 

If the wiring is not installed, the installation team will visit the residence to run the wiring to the room and install the necessary port. There are cases where the port may be present in the residence; however, the wiring or settings for the internet connection may still be required. In which case, the installation company will need to visit the residence to perform these necessary actions. 

Fiber-optic Installation for Houses

For house fiber-optic installations, the fiber-optic line will be brought from the telephone pole directly to the house. The installation team will determine if the route to the residence is possible. If the installation is able to proceed, the installation team will bring the wiring into the residence.

Depending on the surroundings, residence, etc., the installation may require physical modifications such as drilling holes, etc. 

If the house is owned, then the installation team will ask for permission to make any physical modifications if needed. If the house is being rented, prior to fixing the installation date, our staff will contact the building management company to confirm the installation and ask for any conditions for the installation (no holes, drilling, etc.). In 97% of cases, building management company conditions do not impact the possibility of a successful installation!

On the day of the installation, there may be cases where the installation team finds that equipment, etc. are not present or accessible. In these cases, there is the possibility that the installation may be rescheduled or canceled.