※For Leopalace residences (Or Leopalace-affiliated residences)

By agreeing to the following terms, you confirm that you acknowledge the details regarding fiber-optic installations at Leopalace residences and agree to the installation conditions.

※ Please be aware that you are responsible for any additional conditions listed in your contract regarding internet installations. Refer to your contract for details about returning the residence to its original condition, etc.

As this installation requires physical work, there is a possibility that modifications to the residence may be necessary.

Leopalace has specific conditions that prohibit physical modifications such as drilling holes or other similar alterations. Additionally, in some cases, Leopalace does not allow any external internet providers to perform installations at certain residences.

The installation team will determine the method for the route check and installation (either before or on the day of the installation).
If any modifications are required, the installation team will notify us before proceeding.
Should modifications be necessary, we will pause the installation and consult with you to determine how to proceed.
※ After the order is submitted, NTT or the installation company will conduct a basic check prior to the scheduled route check and installation date. There is a possibility that installations may not be allowed in some Leopalace residences. If this is the case, they will notify us, and we will inform you as soon as possible.

If we do not receive any notice from NTT or the installation company prior to the installation date, the route check and installation will proceed as scheduled.

Please note that installation may be delayed or suspended depending on the conditions of the residence and the installation team's decision. If the installation is suspended because of the conditions, you will not be charged for the unsuccessful installation.

Leopalace FAQ pages regarding the installation of other internet services

The official page more details

Japanese: https://help.leopalace21.com/answer/64740a41824840db0417b15b/

English: https://help-en-us.leopalace21.com/answer/6440c25f7957dd755c6c69fa/

If you have any inquiries about your specific residence, please use the inquiry form found in the Leopalace link above.