5G network is only available for Voice+Data plans. You cannot use a 5G connection with a Data-only plan.

In order to connect to using 5G, you will need to manually enable this option online through your Sakura Mobile My Page.

Key points

1. This option cannot be enabled the same day you begin your contract.

2. This option can only be configured between 9AM-8PM.

3. Your device must support the relevant 5G frequencies.

5G frequency

Our 5G service requires your phone to support the following 5G frequency signals: Band n28, n78, n79, and n257. If your phone does not support these, then you may not be able to use the service at all (even 4G) after you change the setting to 5G. Please check the compatibility of your phone before changing.

If you do not know how to check whether or not your device supports 5G, please read here first.

FAQ: How do I check if my device supports 5G or not?

How to enable 5G

Step 1 - Access your My Page

How to access your My Page

 

1.  Log in to your [Sakura Mobile My Page].

For first-time login

You will need to set your password to login for the first time.
Please click this link to set your password.
You will need to enter your registered email address, then you will receive an email with instructions to update your password.

 

 

2. Select the contract you wish to manage.

 

3. Select Contract details.

 

4. Select the product you wish to manage.

 

 

5. The Manage Plan options will appear as below.

Step 2 - Turn on the 5G settings

1.  Select Configurations

2.  Review all of the terms > Click the check box

3. Read the warning > Click OK

4. A banner will appear at the top of the screen once 5G has been enabled successfully

Step 3 - Enable 5G on your device

If your device does not automatically connect to 5G, you may need to adjust your network preferences.

For iPhone

Go to Settings > Cellular > Tap our SIM/eSIM > Voice & Data > 5G

For Android

Each device model may have a different Settings menu, but you can try to go to Settings > Connections > Mobile Networks > Network Mode or try to search Network on your device. Then select the 5G option.

Turning off 5G 

You can turn off 5G the same way it was enabled. However, 5G settings can only be adjusted once a day, so you cannot turn off 5G the same day it was turned on.

If you try to turn OFF the 5G service on the same day, a message that says "We cannot process the request" will appear. 

You may also see this message if you try to enable 5G the same day your contract begins, or outside of 9AM-8PM.