If you have done everything correctly, then the speed should not be slow.
Please kindly check the following.
4G LTE eSIM:
・Check the remaining data.
FAQ : How do I check the remaining data I have left?
・Are you currently in Japan? The eSIM data is ONLY valid when you are in Japan.
・Make sure you ONLY have our eSIM turned ON.
・If you are using an Android phone, please check if you have completed the APN setting? Make sure there are no typos, nor extra spaces when inserting the APN settings.
If this still does not solve the issue, please contact us at your earliest convenience with the following information to speed up the trouble shooting:
1. Your device type and model - as well as from which country you bought it
2. Send us a screenshot of the APN setting page; we would like to see if everything is correct.
3. Send us a screenshot of your Network / Mobile Data / SIM Card Manager Settings pages.
4. Send us a screenshot of your home screen where we can see the signal bar display.
5. Send us a screenshot of the error message display. (If any)
5G/4G Unlimited Data eSIM:
If your hotspot data is slow but your data otherwise is not slow, it is likely that you have used up all of your hotpsot data for the remaining usage period.
To confirm that this is the case, please contact us at contact@sakuramobile.jp
Otherwise, please check the following points
・Make sure you ONLY have our eSIM turned ON.
・Make sure that there are no VPNs enabled
・If you are using an Android phone, please check if you have completed the APN setting? Make sure there are no typos, nor extra spaces when inserting the APN settings.
If this still does not solve the issue, please contact us or send us an email via contact@sakuramobile.jp at your earliest convenience with the following information to speed up the troubleshooting:
1. Please inform us of your phone type and model.
2. Please send us a screenshot of your Settings > Cellular / SIM & eSIM List. (where you can see your SIM list on your device)
3. Please send us a screenshot of your Settings > General > (for iPhones) VPN & Device Management / (for Android phones) APN settings page. We would like to see if everything is correct.
4. Please send us a screenshot of the ICCID of the installed eSIMs in the "About", "information", or "About phone > Status information" section of your phone.
5. Please send us a screenshot of your Home Screen where we can see the signal bar display.
**Please make sure to turn off your WiFi connection 🛜 so that we can see the situation of your mobile (cellular) data connection.
6. Please send us a screenshot of the error message displayed (if any.
