Sakura Mobile FAQ

  1. Sakura Mobile
  2. Set Up & Troubleshooting - Travel
  3. eSIM

eSIM

  • [Travel eSIM] I have not received the eSIM QR code after I ordered. What should I do?
  • [Travel 4G eSIM] How do I scan the Travel 4G eSIM's QR code?
  • [Travel eSIM] How do I check if I have successfully installed my eSIM or not?
  • [Travel eSIM] 3GB/day data eSIM installation troubleshooting
  • [Travel eSIM] Unlimited data eSIM installation troubleshooting
  • [Travel eSIM] I cannot scan the Travel eSIM QR code. What are the alternative ways?
  • [Travel eSIM] I cannot find the "eSIM" function to scan the Travel eSIM QR code.
  • [Travel eSIM] My device does not support the travel eSIM. Can I get a refund?
  • [Travel eSIM] My device is locked. Can I get a refund?
  • [Travel eSIM] I have accidentally installed my eSIM on a wrong device. Can I transfer the eSIM to another device?
  • [Travel eSIM] I have completed the installation, but I still have no connection
  • [Travel SIM/eSIM] Where do I find / do the APN setting (Android)
  • [Travel eSIM] I have completed the APN settings for my Android device, but I still cannot connect to the internet.
  • [Travel eSIM] I have accidentally deleted the travel eSIM. What should I do now?
  • [Travel eSIM] Why do I have slow speeds?
  • [Travel eSIM] Can I use tethering / Hotspot / Internet Sharing?
  • [Travel eSIM] I need to get a PUK code. How can I get it?
  • [Travel eSIM] How do I take screenshot for troubleshooting (iPhone)
  • [Travel eSIM] How do I take screenshot for troubleshooting (Samsung)
  • [Travel eSIM] How do I take screenshot for troubleshooting? (Google Pixel)
  • [Travel eSIM] How do I take screenshot for troubleshooting? (Other devices)

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