Please note that for some devices, you cannot scan the Travel eSIM QR code from your device’s camera. You must go to your device’s settings menu and follow the right process so that your device knows you’re scanning an eSIM.

**You need to turn off Airplane Mode when installing an eSIM.
**If you do not want to get charged for the international roaming service from your original provider, please turn off/take out your original SIM card first, then turn off Airplane Mode

If you cannot successfully scan the QR code another option to install the eSIM is either use the direct link provided, or to enter the code manually.

Where to find the direct installation link:

For Travel Voice + Data 3 GB/day eSIM:

You can find both direct installation links right above the eSIM QR code, as seen below:

For Unlimited Data eSIM:

It will be above the eSIM QRocde as a pink button, for both when you select iPhone or Andriod

Where to enter the code manually?

For Android (it may look slightly different depending on device models):

For iPhone (it may look slightly different depending on your iPhone model):

 

What information do I manually enter? 

For Travel 3 GB/day Voice + Data eSIM: 

You can find the information below the QR code for manual installation. 

On the issue QR code page, you can see the activation code once you issue your QR code. 
Please copy and paste the necessary information into the correct place.

For Unlimited Data eSIM:

3GB/day data eSIM:

Please copy and paste the activation code on your device.