There may be a number of reasons why you are having trouble scanning your QR code.
Please see the checklist below so that you can easily identify the problem:
Step 1: Does your device support eSIM?
Note: To use eSIM, your phone must have an EID number, which is a unique 32-digit number.
3 ways you can check if your phone is eSIM compatible.
- Check on our website: eSIM compatibility page.
- Find an EID in Settings: you can search "EID" in Settings or Settings > About > find EID number.
- Dial *#06# on your phone: Dial the code on the phone app, and if there is an EID, your phone is compatible with eSIM.
Step 2. Is your device unlocked?
You also need to make sure that your device is unlocked.
If it turns out your device is locked, please contact us at contact@sakuramobile.jp and we will try to find a solution for you.
Step 3. Are you scanning from your device’s settings menu?
Please note that you cannot scan the QR code from your device’s camera. You must go to your device’s settings menu and follow the right process so that your device knows you’re scanning an eSIM.
iPhone scan page
Android scan page
Step 4. Are you currently using the eSIM from us?
If you already have another eSIM plan in your phone, please turn it OFF (not deleting). Then, try the installation steps again.
If you already have another SIM card in your phone, please take out the SIM card from your phone. Then, try the installation steps again.
iPhone
Android
