Our billing cycle is postpaid. This means that we send invoices one month after usage.

Even if you have terminated your contract, bills from the past month will still be due after termination.

For example: If you terminated your contract in January, January's usage bill will be invoiced at the end of February.

Please confirm the termination date of your contract as well as the month written on the invoice for a clear understanding of when you are being billed for.

Termination date

The deadline to terminate your contract for the end of the month is the 25th of that month.

Otherwise, your contract will actually terminate at the end of the following month.

For example: If you submit a termination request on January 26th, your contract will terminate on February 28th.

Please double check the termination date of your contract by logging in to your Sakura Mobile My Page.

FAQ: How do I log in to my Sakura Mobile My Page?

Check your monthly invoices

You can confirm your monthly invoice history as well as what months you have been charged for through your Sakura Mobile My Page.

FAQ: How do I check my monthly bills?

If you notice any bill that does not follow the regular billing schedule, please contact us.