General

• I would like to change my phone number provider to Sakura Mobile. How can I proceed?
• What is MNP?
• When should I request MNP to my carrier?
• I want to use a SIM and keep the phone number from my current provider. How can I proceed?
• I want to use an eSIM and keep the phone number from my current provider. How can I proceed?
• I am a minor. Can I apply to the service?

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Documentation/Pickup

• How do I apply for delivery or email options if I have the new residence card?
• What documents do I need? Where can I pick it up?
• Can I apply the service from overseas?
• Can I apply in person at your Shinjuku office?
• [Monthly SIM card] What documents do I need for airport pick-up?
• [Home Internet] What documents do I need for Fiber Internet?

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Fiber installation

• What is VDSL?
• [Home Internet]What kind of Fiber Installation types are there?
• [Home Internet] What type of work is necessary for the fiber line installation?
• [Home Internet] How is the fiber Internet Installation schedule decided?
• [Home Internet] Why is physical installation required if I already have a fiber port?
• [Home Internet] How long does the process take until I can start using Fiber Internet?

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Delivery

• Do I need to be present at the time of delivery?
• [Monthly SIM card] How do I check the shipping status? (Sagawa / Japan Post Office)
• I have not received the order yet. How do I check the order status?
• How long does it take for the items to arrive?
• [Monthly SIM card] Can you send the item to a place of my choice?
• [Home Internet] How can I arrange redelivery? (Sagawa)