If you are using phone that are not iPhone, Samsung, Google Pixel, then you will need to provide us with the following screenshots in order for us to do a FULL trouble shooting.

① Press "*#06#", and take screenshot of the EID number (32digits) for us.

② Check if you have installed properly.
Try to find the page shows all your SIMs.
Make sure you have "Turned OFF" all other SIM, and "turned ON" our eSIM.
※ Take a screenshot of this page.

 

③ Check if you have done the correct setting.
Try to find the page shows our eSIM has been turned ON, and selected to use our eSIM for internet access.
※ Take a screenshot of this page.

④ Check if the APN profile is selected.
Try to find the page shows the APN profile page.
※ Take a screenshot of this page.

⑤ Check if the APN values are correct.
Please tap on the APN profile you have created.
※ Take a screenshot of this page.