Hotel Pickup

Your order will usually be shipped out 5 days before your pick-up date.

Residence / Airport Pickup

Your order will usually be shipped out 2 days before your pick-up date.

*The above may vary during the busy season and typhoon/snow season.

(March-April🌸, September-October🍁, and December-February⛄)

Your package is expected to be ready at the pickup location before your pickup date.

You may change your shipping address at any time until your order is shipped.*

Please contact us immediately if your accommodation or trip changes.

*A notification will be sent to your email once your order is shipped out.

For urgent orders, you may place an express shipping order.

If you would like to change your shipping address after shipment, we can forward or re-ship for a reshipping fee of 890 JPY.
To change the shipping address / forward your package, please send us a request from here with your booking code as soon as possible.