You can receive your order at your residence, a friend’s address, a hotel, or an airport.
Please click each pickup option below for details.
Residence / your friend's house
We will have your package delivered to your home or your friend’s place in Japan.
How it is delivered
The package will be placed in your mailbox or handed to you in person, depending on the address and booking date.
Tips for filling out the shipping address
| Recipient | full name of the person who will receive the package |
| In care of | full name of the person living at the address (name on the nameplate) |
| Residential address | full address including room number, building name, etc |
Please note
When the post office suspects misdelivery due to a name mismatch, your package may be put on hold (“retention” in the tracking system), and you may be contacted for confirmation.
If this happens, please contact us immediately so we can arrange a re-delivery as soon as possible.
Hotel
We will have your package delivered to the hotel where you are staying.
How it is delivered
The package will usually be delivered to the hotel's reception desk.
Please ask the staff at the hotel reception desk when you check in.
Tips for filling out the hotel information
| Hotel reservation name/group | full name of the hotel reservation holder |
Please note
*Please fill in the hotel reservation name/ group field if the person who placed the order is different from the person who made the hotel reservation.
Hotel staff will use the reservation name to find and hand over your package. If this field is left blank, they may not be able to give it to you.
Airport
We will have your order prepared at the pickup counter at the airport you will arrive at.
How to pick up
All you need is your passport and the booking code. Please show them to the pickup counter staff.
Counter information
You can find the counter information here.
