Your EID number is a unique 32-digit number assigned to your device. Generally, it can be found in your Settings alongside other device information.

You must have an EID number for your phone to be able to use an eSIM.

iPhone

Go to Settings > General > About > Scroll down to "EID"

Android

The exact location will depend on the device you have.

Please search for "EID" in your phone's Settings to locate it, or check the About Phone menus.

Any device

If you go to the dial pad and dial "*#06#", then a page of barcodes will come up with various information.

If your phone has an EID, it will be listed here.

If you cannot find an EID on your phone, your device may not be eSIM compatible.
In this case, please contact us as soon as possible.