Sakura Mobile FAQ

  1. Sakura Mobile
  2. Setup & Troubleshooting - Monthly
  3. SIM/eSIM

SIM/eSIM

  • How do I set up my physical Monthly SIM card?
  • How do I set up my Monthly eSIM?
  • I've installed the Monthly eSIM but it doesn't work. What should I do?
  • [Monthly SIM card/eSIM] Why does my SIM/eSIM not connect to data?
  • [Monthly eSIM/SIM card] I received a PDP Authentication Error. What should I do?
  • I accidentally deleted my Sakura Mobile Monthly eSIM. How can I reissue it?
  • My monthly SIM is damaged. Can I get a replacement?
  • (For iPhones) How do I delete existing profile or reset network settings?
  • [Monthly SIM card/eSIM] I need to get a PUK code. How can I get it?
  • [Monthly SIM/eSIM] I lost my phone/SIM. What should I do?
  • When will my Monthly eSIM be ready for installation?
  • Where do I find the EID number on my phone?
  • How do I check if VoLTE is enabled?

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