Follow these steps to set up your Monthly physical SIM card.
Step 1 - Insert the SIM card
1. Use the included SIM pin to pop out the SIM tray.
2. Align the angled corner of the SIM card with your phone's SIM tray.
3. Slide the SIM tray into your phone.
If you cannot find a SIM slot
Your device may only support eSIM. In this case, please contact us and we can transfer your physical SIM to an eSIM.
Step 2 - Check signal
If the signal bars are visible:
This indicates that the SIM card is being recognized and functioning correctly.
If the signal bars are NOT visible:
Check if you see a Docomo SIM appear in your SIMs list.
If you do, complete Step 3 to see if this fixes the issue.
Otherwise, please try taking the SIM card out and reinserting it.
If you receive a NO SIM message
Step 3 - APN Settings
Completing these settings is required.
For more details, please refer to our website: APN installation guide
You may receive a "PDP Authentication Error" or no signal error if these settings are not completed, and you will not be able to use cellular data.
For iPhones:
1. Please install the APN profile by clicking this link in Safari.
2. You must open this link in Safari, then tap Allow.
3. Next, go to Settings > General > VPN & Device Management and tap on the profile (Cellular) Sakura Mobile to complete the installation.
4. You may need to restart your phone before the connection starts working.
If you still cannot connect after installing the APN profile
1. Delete our
APN profile
(Settings → General → VPN/Device Management → Tap our profile → Remove profile)
2. RESTART
your phone.
3. Reinstall
our APN profile using the same steps as above.
4. Restart your
phone again if necessary.
For Android:
You must manually create a new APN profile for our SIM card, and fill in the values as specified on our website.
Search your Settings for "Access Point Names" or "APNs" to find the menu on your device.
Make sure there are no spaces and all of the values are all lowercase.
Afterwards, you must save the profile, then select it for our SIM.
APN Values
| Name | sakuramobile |
| APN | vmobile.jp |
| Username | sakura@sakuramobile.jp |
| Password | sakura |
| Authentication Type | "PAP or CHAP" |
If you’ve tried all of the above steps and still have issues, please contact us for further assistance.
