If you have already installed the eSIM or you have a physical SIM card, but cannot connect to data, the most common issue is that the APN settings have not been completed.
For eSIM, please check that you have completed every step outlined in the eSIM Setup Procedure.
APN Settings
Completing these settings is required, and is the last step to begin using your data.
For more details, please refer to our website: APN installation guide
You may receive a "PDP Authentication Error" or no signal error if these settings are not completed, and you will not be able to use cellular data.
For iPhones:
1. Please install the APN profile by clicking this link in Safari.
2. You must open this link in Safari, then tap Allow.
3. Next, go to Settings > General > VPN & Device Management and tap on the profile (Cellular) Sakura Mobile to complete the installation.
4. You may need to restart your phone before the connection starts working.
If you still cannot connect after installing the APN profile
1. Turn OFF
all other SIMs/eSIMs besides ours.
2. Delete
our
APN profile
3. RESTART
your phone.
4. Reinstall
our APN profile using the same steps as above.
5. Restart
your
phone again if necessary.
For Android:
You must manually create an new APN profile for our SIM card, and fill in the values as specified on our website.
Search your Settings for "Access Point Names" or "APNs" to find the menu on your device.
Make sure there are no spaces and all of the values are all lowercase.
Afterwards, you must save the profile, then select it for our SIM.
APN Values
| Name | sakuramobile |
| APN | vmobile.jp |
| Username | sakura@sakuramobile.jp |
| Password | sakura |
| Authentication Type | "PAP or CHAP" |
You may need to restart your phone in order for the connection to begin working.
If you’ve tried all of the above steps and still have issues, please contact us for further assistance.
