Please contact us as soon as possible.
Once we hear from you, we will suspend your line temporarily to prevent unauthorized usage.
Please be informed that the monthly fee will not be waived during the temporary suspension.
The service can be reactivated when you locate your device.
Should you purchase a new device instead, we can issue you another SIM card or eSIM with the same number.
FAQ: Can I get a replacement SIM card?
FAQ: I need to use an eSIM on a new device, what should I do?
