*This is for Short-term Travel eSIM only.

If your item is a Short-term Travel SIM card, please visit here instead.

If your item is a Long-term SIM card/eSIM, please visit here instead.

For Short-term Travel eSIM:

To get a PUK code, please contact us immediately.

If you have bought multiple eSIMs, please specify which eSIM you are having the issue with.

You may send us a screenshot of your SIM list/eSIM on your device or eSIM issuance page:

After that, we will contact Docomo (the main provider) to get the PUK code for your SIM Card immediately and get back to you with the PUK code.

*Please kindly be advised that it may take a while to receive the information.
**Please do not enter any code in the meantime.
***Please be careful if you enter the wrong code 10 times, the SIM card will be deactivated.