*This is for Travel eSIM only.

If your item is a Travel SIM card, please visit here instead.

If your item is a Monthly SIM card/eSIM, please visit here instead.

For Travel eSIM:

To get a PUK code, please contact us immediately.

If you have bought multiple eSIMs, please specify which eSIM you are having the issue with.

You may send us a screenshot of your SIM list/eSIM on your device or eSIM issuance page:

4G LTE eSIMs ONLY:

For our 4G LTE eSIMs, you can send us a screenshot of the phone number that sometimes appears in settings. 

After that, we will contact Docomo or au by KDDI (the main provider) to get the PUK code for your SIM Card immediately and get back to you with the PUK code.

*Please kindly be advised that it may take a while to receive the information.
**Please do not enter any code in the meantime.
***Please be careful if you enter the wrong code 10 times, the SIM card will be deactivated.