My Page

• [Monthly Products] How do I log in to my Sakura Mobile My Page?
• How do I manage my Monthly contract?
• [Monthly Products] How do I change my registered email address?

Data & Plan management

• How do I change my monthly SIM/eSIM plan?
• [Monthly eSIM] I need to use an eSIM on a new device, what should I do?
• [Monthly SIM/eSIM] How can I use the 5G network option?
• [Monthly SIM/eSIM] I want to pause my plan, but keep my current phone number. How can I do that?
• [Monthly SIM/eSIM] How do I check my data/call usage?
• [Monthly SIM/eSIM] How do I top up data for my Monthly SIM/eSIM plan?

See all 13 articles

Cancellation/Termination

• How do I terminate/cancel my Monthly contract?
• How do I request an MNP number?
• Do I have to return the Monthly items? And how?
• [Home Internet] How do I return the rental NTT equipment? - Fiber Internet
• [Home Internet] How do I return the rental Pocket WiFi? - Fiber Internet
• [Home Internet] How do I return the Home WiFi Device?

See all 8 articles

Points

• How does the points system work?
• New Give 3,000, Get 3,000 Campaign